Refund & Cancellation Policy

Last Updated: 11 August 2026

At Anigdha, we want students to understand what they are paying for before they begin.

Anigdha provides counselling and support services for students exploring Ausbildung in Germany. Our services may involve counselling, profile assessment, application support, document guidance, interview preparation, visa guidance and other services depending on the package selected.

This policy explains how cancellations and refund requests are handled.

1. Service Fees

The fee for your selected Anigdha service will be communicated to you before you make the payment.

Payments may be made through methods such as:

• UPI
• Bank transfer
• Other direct online transfer methods communicated by Anigdha

The applicable service scope, fee and payment terms will be shared with you before payment.

2. What Your Payment Covers

Your payment is for the specific counselling or support services agreed with you.

Depending on your chosen service, this may include:

• Career counselling
• Profile assessment
• Ausbildung selection guidance
• Application support
• CV and motivation letter guidance
• Employer application assistance
• Interview preparation
• Training contract guidance
• Visa guidance
• Pre-departure guidance

The exact services included will depend on the package or service communicated to you.

3. Cancellation Before Services Begin

If you decide to cancel before the agreed services have started, you may contact us and request a refund.

We will review the request based on the service purchased, the terms communicated to you and whether any work or costs have already been incurred.

Where no part of the agreed service has been provided and no non-refundable third-party cost has been incurred on your behalf, we will consider the refund request accordingly.

4. Cancellation After Services Begin

If the service has already started, the refund, if any, will depend on the services already provided.

For example, if counselling, profile assessment, document review, application preparation or other agreed work has already been completed, the amount of work already delivered may be taken into account when assessing the refund request.

We will consider each request based on the actual service purchased and delivered.

5. Ausbildung Offers and Other Outcomes

Anigdha provides counselling and application support. We do not guarantee:

• An Ausbildung offer
• An employer interview
• An Ausbildungsvertrag
• Employer selection
• Visa approval
• Residence permission
• A job after Ausbildung
• A particular salary

These outcomes depend on employers, German authorities and other factors outside Anigdha’s control.

Therefore, the rejection of an application or visa does not automatically mean that the Anigdha service fee is refundable if the agreed services have already been provided.

However, if you believe that a service included in your agreed package has not been provided, you may contact us and we will review the matter.

6. Third-Party Expenses

Some costs associated with your Germany journey may be paid to third parties.

These may include:

• Visa fees
• Language-course fees
• Examination fees
• Translation or certification charges
• Insurance
• Travel
• Accommodation
• Government charges
• Other external service fees

These costs are separate from Anigdha’s counselling or support fees unless specifically stated otherwise.

If Anigdha pays a third-party expense on your behalf with your approval, the refundability of that amount will depend on the applicable third-party terms.

7. Student-Provided Information

Students are responsible for providing accurate and genuine information and documents.

If incorrect, incomplete or misleading information provided by a student affects the application or the services being delivered, this may affect the outcome of the service and any applicable refund request.

We also reserve the right to discontinue services where fraudulent, altered or misleading documents are knowingly submitted.

8. Delays Caused by the Student

Sometimes students need additional time to provide documents, complete language requirements or make decisions.

We understand that.

However, if a service is delayed because required information, documents or instructions have not been provided by the student, this does not automatically create a right to a refund for services that have already been delivered.

If a particular service has a defined validity period, that will be communicated to you before or during the engagement.

9. How to Request a Refund

If you wish to cancel a service or request a refund, please contact Anigdha using the official contact details provided on our website.

Please include:

• Your full name
• Registered mobile number or email address
• Service or package selected
• Date of payment
• Reason for the refund request

We may request additional information where necessary to review the request.

10. Refund Processing

Where a refund is approved, it will normally be returned through the original payment method or another mutually agreed method.

For payments made through UPI or bank transfer, the refund may be processed to the verified bank account or payment method associated with the original transaction.

The time taken for the amount to reach your account may depend on the relevant bank or payment service.

11. Service Changes or Non-Delivery

If Anigdha is unable to provide a material part of a service that has been agreed and paid for, we will communicate with you and consider an appropriate resolution.

Depending on the circumstances, this may include rescheduling the service, providing an alternative arrangement or considering a refund for the portion of the service that could not be provided.

12. No Waiver of Legal Rights

Nothing in this policy is intended to remove or restrict any right or remedy available to you under applicable law.

If you have a concern about a service or payment, we encourage you to contact us first so that we have an opportunity to understand the issue and resolve it.

13. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time.

Any updated version will be published on this page with a revised “Last Updated” date.

14. Contact Us

For questions about cancellations, payments or refunds, please contact:

Anigdha
Email: info@anigdha.in
Phone: +91 9810965301
Address: Office No. 18, Floor 25th, Wave 1, Sector-18, Noida, U.P, India

Our Approach

We understand that choosing a service for your Germany journey is an important financial decision.

Our aim is to keep the process clear from the beginning, so you know what you are paying for, what we can help with and which parts of the Ausbildung journey depend on employers or German authorities.