Privacy Policy

At Anigdha, we understand that when you contact us about your future, you may share information that is personal to you: your name, phone number, email address, education details, career interests and sometimes documents.

We don’t take that lightly.

This Privacy Policy explains what information we collect, why we collect it, how we use it and the choices you have when you interact with the Anigdha website and our counselling services.

1. Who We Are

Anigdha provides counselling and guidance to students exploring Ausbildung in Germany and related education and career pathways.

In this policy, “Anigdha”, “we”, “us” or “our” refers to Anigdha and the entity operating this website.

If you have a question about how your information is handled, you can contact us using the details provided at the end of this policy.

2. What Information Do We Collect?

We collect information that you choose to share with us when you enquire about our services, request counselling or communicate with our team.

Depending on how you interact with us, this may include:

• Your name
• Mobile number
• Email address
• City or location
• Age or date of birth, where relevant
• Educational qualifications and academic background
• Preferred Ausbildung profession or career interest
• German language level or learning status
• Information about your study or career plans
• Information you provide during counselling
• Documents or other information you voluntarily submit for profile assessment or application guidance

We may also collect basic technical information when you use our website, such as browser type, device information, approximate location and information about how you use the website. This may be collected through cookies or analytics tools used on the website.

3. How Do We Collect Your Information?

You may provide information to us when you:

• Fill out an enquiry or counselling form
• Request a callback
• Contact us by phone, email or messaging platforms
• Book or attend a counselling session
• Submit information for profile evaluation
• Communicate with our counsellors
• Interact with our website or digital content

Some information may also be collected automatically through website technologies such as cookies and analytics tools.

4. Why Do We Use Your Information?

We primarily use your information to understand your requirements and provide the services you have requested.

This may include:

• Responding to your enquiry
• Contacting you about counselling
• Understanding your academic and career background
• Suggesting suitable Ausbildung pathways
• Helping you understand eligibility and application requirements
• Providing German-language and application guidance
• Preparing you for employer applications and interviews
• Providing visa and pre-departure guidance
• Improving our website and services
• Sending relevant updates or information where you have permitted us to do so
• Maintaining records necessary for our business and legal obligations

We do not collect information simply because we can. We try to collect information that is relevant to the service you are asking us to provide.

5. Will We Share Your Information?

We do not sell or rent your personal information to third parties.

There may, however, be situations where sharing information is necessary to provide a service you have requested.

For example, where you ask us to assist with an application, relevant information may need to be shared with an employer, training provider, institution, visa-related service provider or other party involved in that process.

We will only share information that is reasonably necessary for the relevant purpose.

We may also use trusted technology and service providers for functions such as website hosting, CRM, analytics, communication, forms and other business operations. These providers may process information on our behalf.

We may disclose information where required by applicable law, regulation, legal process or a lawful request from a government or regulatory authority.

6. Your Information and Ausbildung Applications

If you ask us to help with an Ausbildung application, you may choose to provide academic documents, CVs, motivation letters, language certificates or other relevant information.

We use this information to provide the counselling or application support you have requested.

Before your information is shared with an employer or other third party for an application, we expect to do so only where it is relevant to the service you have asked us to provide and subject to applicable requirements.

You should also make sure that the documents and information you provide to us are accurate and belong to you.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to make the website work properly, understand how visitors use it and improve the user experience.

Depending on the tools installed on the website, analytics services may collect information such as:

• Pages visited
• Approximate location
• Device and browser information
• Time spent on pages
• Referring website
• General website interaction

Cookies may also be used for certain marketing or advertising functions.

You can manage or restrict cookies through your browser settings. Some website functions may not work as intended if certain cookies are disabled.

8. How Long Do We Keep Your Information?

We retain personal information only for as long as it is reasonably necessary for the purpose for which it was collected, to provide our services, maintain appropriate records, meet legal or regulatory requirements, resolve disputes or protect our legitimate business interests.

The exact retention period can therefore depend on the type of information and the reason we collected it.

When information is no longer required, we may delete it or anonymise it, subject to applicable legal or operational requirements.

9. How Do We Protect Your Information?

We take reasonable technical and organisational measures to protect the information entrusted to us against unauthorised access, misuse, loss, alteration or disclosure.

However, no online system or method of transmitting information over the internet can be guaranteed to be completely secure.

For this reason, while we take privacy and security seriously, we cannot promise absolute security of information transmitted online.

10. Your Choices and Privacy Rights

Depending on applicable law, you may have rights relating to the personal information we hold about you.

These may include asking us to:

• Provide information about the personal data we hold about you
• Correct inaccurate or incomplete information
• Delete information that we no longer need or are not required to retain
• Withdraw consent where processing is based on consent
• Stop or limit certain communications from us

If you no longer want to receive marketing or promotional communication from us, you can ask us to stop sending it.

Some information may still need to be retained where we have a legal or legitimate reason to do so.

11. Students Under 18

Our services may be relevant to students who are under 18.

Where applicable, we will handle children’s personal data in accordance with the requirements of applicable Indian law. Where consent from a parent or lawful guardian is required, we will seek the appropriate consent before processing the relevant information.

If you are a parent or guardian and believe that a child has provided personal information to us without appropriate consent, please contact us.

12. Third-Party Websites

Our website may contain links to external websites, including official German government websites, employers, training providers or other resources.

Once you leave the Anigdha website, the privacy practices of that third-party website will apply. We are not responsible for the privacy practices, content or security of websites that we do not operate.

We recommend checking the privacy policy of any external website before submitting personal information.

13. Changes to This Privacy Policy

Our services, website and applicable legal requirements may change from time to time.

If we make material changes to this Privacy Policy, we may update the “Last Updated” date and, where appropriate, provide additional notice.

We encourage you to review this page periodically so you know how your information is being handled.

14. Contact Us

If you have a question about this Privacy Policy, want to update your information, withdraw consent or raise a privacy-related concern, please contact us:

Anigdha
Email: privacy@anigdha.com
Phone: [Phone Number]
Address: [Registered Office Address]

We will review privacy-related requests and respond within the timeframe required by applicable law.